IMMEDIATE INTERVENTION
A mental health crisis is an incident where there is concern for the immediate safety or well-being of an individual. Examples of a crisis are thoughts of harming one's self, harming others, or when experiencing a mental health crisis where safety may be compromised.
**Intervention strategies for JUVENILES in crisis include:
CARES & SASS (Screening, Assessment, and Support Services)
(800-345-9049) (773-523-4504 TTY)
Statewide number for youth in crisis. The program serves qualifying youth ages 0-20 who have MEDICAID, MEDICAID MCOs, or youth ages 0-17 who are UNINSURED. Call the number directly to determine if a youth qualifies for services. If yes, a SASS (Screening, Assessment, and Support Services) Worker will be dispatched to the youth's location for assessment. If no, additional interventions need to be pursued.
https://www.dupagehealth.org/213/Screening-Assessment-and-Support-Service
https://hfs.illinois.gov/info/brochures-and-forms/brochures/hfs3838.html
National Suicide and Crisis Lifeline (988)
Suicide prevention and mental health crisis lifeline - confidential, free, and available 24/7/365. Specialized intervention by certified crisis workers with advanced training in de-escalation and clinical suicide prevention. Also an access point to statewide community-based crisis resources such as mobile crisis outreach teams.
https://988lifeline.org/talk-to-someone-now/
Crisis Text Line (Text REACH to 741741)
Connect through text 24/7 with trained volunteers (not professional therapists) who are willing to listen as you describe crisis or stressful situations. Slowing down and talking things through can help you manage a crisis.
https://www.crisistextline.org/
Local Emergency Departments
Medical personnel are available to conduct a mental health assessment at the nearest hospital emergency room when warranted.
911
Local law enforcement agencies/fire & rescue/EMS (Emergency Medical Services) respond to all calls for help, including instances where a juvenile's mental health concerns are urgent and could result in safety concerns if intervention is not provided.
**ADULTS also experience mental health crises. Help is available:
DuPage County Health Department, Crisis Intervention Unit (630-627-1700)
Available 24/7, 365 days per year to adults residing in DuPage County experiencing a mental health crisis or in need of additional supports for mental health symptoms. Crisis calls are answered by trained counselors.
The Crisis Residential program is a 12 bed unit located in Wheaton, IL. It provides short-term psychiatric stabilization to adult DuPage County residents. This is a voluntary, unlocked unit that can be used as a step-down from or alternative to inpatient hospitalization. To access services, call 630-627-1700 or walk in to the office at 115 N. County Farm Rd. Door #5 in Wheaton, IL.
https://www.dupagehealth.org/183/Crisis-Services
NAMI DuPage, The Living Room (630-752-0066)
Peer-led alternative to the traditional Emergency Room for those with mental illness crises. The Living Room is a comfortable, non-clinical setting that provides guests a safe and calming atmosphere to talk with a peer counselor. The guest is first assessed for safety and asked for preliminary information. They are then paired with a peer counselor who can talk them through the immediate crisis by offering empathetic listening, practical solutions, and additional resources. Available to adults 18+ Monday-Friday, 2pm-8pm.
https://namidupage.org/living-room/
Local Emergency Department
Medical personnel are available to conduct a mental health assessment at the nearest hospital emergency room when warranted.
911
Local law enforcement/fire & rescue/EMS (Emergency Medical Services) agencies respond to all calls for help, including instances where mental health concerns are urgent and could result in safety concerns if intervention is not provided.
CCBYS
CCBYS (Comprehensive Community-Based Youth Services) AGENCIES receive state funding to increase family reunification, improve family stabilization, and divert or minimize involvement in the child welfare and/or juvenile justice system. Services are all offered at the OUTPATIENT level of care.
All CCBYS agencies offer mental health services. In addition to core programs, each agency offers unique programs and intervention opportunities. Review the website or contact your local CCBYS agency to learn more.
Three agencies serve DuPage County. Caregivers whose home address is in DuPage County can contact the agency in their area to self-refer for intervention.
(If you reside in another county, contact the statewide number 877-870-2663)
Northern DuPage County
Northeast DuPage Family and Youth Services (NEDFYS)
630-693-7934
Communities Served: Addison, Bartlett, Bensenville, Burr Ridge, Elmhurst, Glendale Heights, Hinsdale, Itasca, Lemont, Lombard, Oak Brook, Oakbrook Terrace, Villa Park, Wood Dale
Central DuPage County
Outreach
630-682-1910
Communities Served: Bloomingdale, Carol Stream, Glen Ellyn, Hanover Park, Lombard, Roselle, Warrenville, Wayne, West Chicago, Wheaton, Winfield
Southern DuPage County
360 Youth Services
630-961-2992
https://360youthservices.org/counseling/
Communities Served: Aurora, Bolingbrook, Clarendon Hills, Darien, Downers Grove, Lisle, Naperville, Westmont, Willowbrook, Woodridge
OUTPATIENT SUPPORT & INTERVENTION
DuPage County Health Department (630-682-7400)
Goal is to strengthen the functioning of families by assisting a child or adolescent with severe emotional problems. Support and education is available to family members. Private insurance is not accepted for child and adolescent services. Other restrictions may apply. Please contact the Health Department directly to complete a phone intake and determine if your child qualifies for services.
https://www.dupagehealth.org/181/Child-and-Adolescent-Services
YWCA of Metropolitan Chicago - Patterson & McDaniel Family Center (630-790-6600)
Located in Addison, IL the YWCA Patterson & McDaniel Family Center offers services to child, adolescent, and adult survivors of sexual abuse. Specialized, trauma-specific services are available. General counseling services are also available for needs related to parenting, relationships, life transitions, depression, anxiety, PTSD, overwhelm, sex & intimacy, and family dynamics.
Thresholds - MindStrong First Episode
MindStrong First Episode is designed for 14 – 40 year-olds who have experienced symptoms of psychosis for the first time within the last 18 months. The First Episode Program utilizes the state-of-the-art Coordinated Specialty Care model, and is part of the network of providers across Illinois. DuPage County residents are served by Thresholds at their Westmont location through the MindStrong program which includes partnerships with the Chicago Early Intervention Network at Northwestern University and Rush Medical School, and many others.
MindStrong Program Information: https://www.thresholds.org/programs-services/youth-young-adult-services/early-intervention-first-episode-psychosis-mindstrong
Schedule an Intake: Call 773.432.6555 or Email YoungAdult@thresholds.org
Illinois Department of Healthcare and Family Services (HFS)
Family Support Program (FSP) (217-557-1000)
The Family Support Program (FSP) provides access to intensive mental health services and supports to youth with a severe emotional disturbance. The goal of the FSP is to support eligible youth and their families by strengthening family stability, improving clinical outcomes, and promoting community-based services. Support is offered in two ways: therapeutic support services and family support services.
Community mental health services provided through the program can include case management, assessment, treatment planning, therapy/counseling, community support, medication management, crisis intervention, and intensive outpatient services. Residential treatment may also be available when it is determined to be medically necessary.
https://hfs.illinois.gov/medicalproviders/behavioral/sass/icg.html
BEACON (Behavioral Health Care and Ongoing Navigation)
BEACON is a centralized resource for Illinois youth and families seeking services for behavioral health needs. BEACON gives you information about behavioral health services focused on your child's needs. Learn which community-based resources are available near you and state-funded programs for which your child may be eligible. Caregivers will need to enter information into the BEACON portal so a navigator can assist in identifying each child's unique needs and local services best suited to meet those needs.
ReferralGPS (630-866-3156)
Database of local providers and Care Navigation services to help connect the community to mental health treatment. Each ReferralGPS team member knows the importance of getting help, from lived experiences either directly or indirectly. ReferralGPS seeks to make access to care easier, providing a smooth and empowering experience.
SAMHSA Treatment Locator (1-800-662-HELP [4357]) 1-800-487-4889 (TTY)
SAMHSA (Substance Abuse and Mental Health Services Administration) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. Use SAMHSA's treatment locator to find local mental health providers in DuPage County. Call to get direct assistance or use SAMHSA's online tool to locate providers on your own. When using the website, be sure to check the box next to "Mental Health."
https://findtreatment.samhsa.gov/
Therapist Locator - use these search engines to locate a therapist in your area. You can filter your search by need, treatment style, location, therapist demographics, and type of insurance accepted.
Psychology Today https://www.psychologytoday.com/us/therapists/il/du-page-county
Good Therapy https://www.goodtherapy.org/find-therapist.html
Illinois Warm Line (866-359-7953, select option #2 then #5) (TTY: 866-880-4459)
Free phone support for anyone living in Illinois to include emotional support, recovery education, self-advocacy support, and referrals. This is NOT a crisis line. Rather, it is a line staffed by Certified Recovery Support Specialist (CRSS) who work with callers to address aspects of their wellness by identifying triggers, developing action plans, and learning what is necessary to maintain wellness. Available to anyone 12 years and older. Monday - Saturday 8am-8pm. Interpreter available for hundreds of languages. Calls last for approximately 20 minutes and support is FREE.
https://www.illinoismentalhealthcollaborative.com/imhc/en/home/resources/warm-line
Local Behavioral Health Hospitals:
Ascension Illinois - Aurora 630-906-7015
Central DuPage Hospital 630-933-4000
Elmhurst Memorial 630-941-4577
Glen Oaks Hospital 630-545-6160
Good Samaritan Hospital 630-275-6000
Hinsdale Hospital 630-856-5284
Linden Oaks Hospital at Edward 630-305-5500
Streamwood Behavioral Health Care 630-837-9000
National Alliance on Mental Illness: NAMI DuPage
Education & Classes
Free, group setting for giving and receiving support for mental health experiences from others with lived experiences.
*Basics: Free, six -week course for caregivers of a juvenile with mental illness. The class is taught by other parents with similar life experiences and is offered on demand through a virtual format.
-Video Overview:: https://www.youtube.com/watch?v=NU_ya-Pmhrs
-Register at: https://docs.google.com/forms/d/e/1FAIpQLSeygPXUTKe7RxknmdqyyrPE8URCu5gvWj6WE2ae8lcmj1RGVQ/viewform
*Family-to-Family: Free, eight-week course for family members that have a loved one with a mental health condition. The class is taught by other family members with lived experience.
-Video Overview: https://namidupage.org/wp-content/uploads/2023/01/videoplayback.mp4
-Learn more: https://namidupage.org/family/
Adult Support Groups
Free, group setting for giving and receiving support for mental health experiences from others with lived experiences.
ADULT support group registration: https://namidupage.org/individual-services-support-groups/
*NAMI Connections Support Group (adults living with a mental health condition)
*Dual Diagnosis Support Group (adults living with a mental health condition and substance use disorder at the same time)
*Suicide Loss Connections Group (those who have lost a loved one, a family member, or friend to suicide.)
*LGBTQ+ Connection Support Group (adults from the LGBTQ+ community living with a mental health condition)
*Sharing Hope Group (focus on wellness in Black communities through dialogue, storytelling, and guided discussion)
*Chai and Chat (three-part community conversation series created to empower South Asian communities to openly discuss the challenges of acculturation, family and societal expectations, generational trauma, racism, and barriers to accessing care)
*Compartiendo Esperanza (three part community conversation focused on reducing shame associated with asking for help with mental health)
*Peer-to-Peer Classes (8-week clourse for individuals with a diagnosed mental illness; learn more about your diagnosis and how to work toward recovery).
Teen Support Groups & Workshop
Free, group setting for giving and receiving support for mental health experiences from others with lived experiences.
TEEN Support Group is free for 8th to 12th grade teens with mental health issues. Co-led by a NAMI peer leader and a clinician, this is held in person at NAMI DuPage. Participants must be registered and screened, and a parent/guardian and teen orientation is also necessary to review any questions before starting the group.
https://namidupage.org/teens-ya/#support%20group
Teen Workshops discuss exercises and tools teens can practice themselves. Workshops are interactive and tailored for the group.
NAMI Family & Friends Seminar
Informs people who have loved ones living with a mental health condition on how to best support them; select from a 90-minute, 2-hour, or 4-hour seminar
Register here: https://docs.google.com/forms/d/e/1FAIpQLSeOT-l6vqPtwFFqJL-61qatgSARgLQ8PPtl4UzgSuEKMoRfmg/viewform
Download the Family-to-Family Participant Manual: https://drive.google.com/file/d/14SGsP4qhaDyqg0YgsOrNJ-QKI_A_aAUQ/view
Family & Individual Peer Counselors
Peer Counselors are individuals with lived mental health experiences who have undergone intensive training to offer support to resolve crises and help others find their own path to recovery.
Contact NAMI DuPage
630-752-0066