IMMEDIATE INTERVENTION

A mental health crisis is an incident where there is concern for the immediate safety or well-being of an individual. Examples of a crisis are thoughts of harming one's self, harming others, or when experiencing a mental health crisis where safety may be compromised.     

                               **Intervention strategies for JUVENILES in crisis include:     

CARES (800-345-9049) (773-523-4504 TTY)

Statewide number for youth in crisis. The program serves qualifying youth ages 0-21 who have Medicaid or youth ages 0-17 who are uninsured. Contact CARES directly to determine if a youth qualifies for services. If yes, a SASS (Screening, Assessment, and Support Services) Worker will be dispatched to the youth's location for assessment. If no, additional interventions need to be pursued. https://www.illinois.gov/hfs/MedicalProviders/behavioral/sass/Pages/default.aspx     

National Suicide and Crisis Lifeline (988)

Suicide prevention and mental health crisis lifeline - confidential, free, and available 24/7/365. Specialized intervention by certified crisis workers with advanced training in de-escalation and clinical suicide prevention. Also an access point to statewide community-based crisis resources such as mobile crisis outreach teams.

Crisis Text Line (Text REACH to 741741)

Connect through text 24/7 with trained volunteers (not professional therapists) who are willing to listen as you describe crisis or stressful situations. Slowing down and talking things through can help you manage a crisis.

https://www.dupageplt.org/159/Crisis-Text-Line

Local Emergency Departments

Medical personnel are available to conduct a mental health assessment at the nearest hospital emergency room when warranted.

911

Local law enforcement agencies/fire & rescue/EMS (Emergency Medical Services) respond to all calls for help, including instances where a juvenile's mental health concerns are urgent and could result in safety concerns if intervention is not provided.          

                       **ADULTS also experience mental health crises. Help is available:     

DuPage County Health Department, Crisis Intervention Unit (630-627-1700)

Available 24/7, 365 days per year to adults residing in DuPage County experiencing a mental health crisis or in need of additional supports for mental health symptoms. Crisis calls are answered by trained counselors.      

NAMI DuPage, The Living Room (630-752-0066)

Peer-led alternative to the traditional Emergency Room for those with mental illness crises. The Living Room is a comfortable, non-clinical setting that provides guests a safe and calming atmosphere to talk with a peer counselor. The guest is first assessed for safety and asked for preliminary information. They are then paired with a peer counselor who can talk them through the immediate crisis by offering empathetic listening, practical solutions, and additional resources. Available Monday-Friday, 3pm-8pm. http://namidupage.org/resources/living-room/          

Local Emergency Department

Medical personnel are available to conduct a mental health assessment at the nearest hospital emergency room when warranted.     

 
911

Local law enforcement/fire & rescue/EMS (Emergency Medical Services) agencies respond to all calls for help, including instances where mental health concerns are urgent and could result in safety concerns if intervention is not provided.

DuPage County Health Department (630-682-7400)   

Goal is to strengthen the functioning of families by assisting a child or adolescent with severe emotional problems. Support and education is available to family members. Private insurance is not accepted for child and adolescent services. Other restrictions may apply. Please contact the Health Department direction to complete a phone intake and determine if your child qualifies for services.

https://www.dupagehealth.org/181/Child-and-Adolescent-Services 

 Illinois Warm Line (866-359-7953, select option #2 then #5) (TTY: 866-880-4459)Free phone support for anyone living in Illinois to include emotional support, recovery education, self-advocacy support, and referrals. This is NOT a crisis line. Rather, it is a line staffed by Certified Recovery Support Specialist (CRSS) who work with callers to address aspects of their wellness by identifying triggers, developing action plans, and learning what is necessary to maintain wellness. Available Monday - Friday 8am-5pm. Interpreter available for hundreds of languages.  Illinois Mental Health Collaborative for Access and Choice
 

YWCA of Metropolitan Chicago - Patterson & McDaniel Family Center (630-790-6600)

Located in Addison, IL the YWCA Patterson & McDaniel Family Center offers services to child, adolescent, and adult survivors of sexual abuse. Specialized, trauma-specific services are available. 

https://ywcachicago.org/our-work/wellness/counseling-services/ 

Local Behavioral Health Hospitals:    

Central DuPage Hospital 630-933-4000     

Elgin Mental Health Center 847-742-1040    

Elmhurst Memorial 630-941-4577  

Glen Oaks Hospital 630-545-6160  

Good Samaritan Hospital 630-275-6000  

Hinsdale Hospital 630-856-5284  

Linden Oaks Hospital at Edward 630-305-5500  

Streamwood Behavioral Health Care 630-837-9000

SAMHSA Treatment Locator (1-800-662-HELP [4357]) 1-800-487-4889 (TTY)

SAMHSA (Substance Abuse and Mental Health Services Administration) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. Use SAMHSA's treatment locator to find local mental health providers in DuPage County. Call to get direct assistance or use SAMHSA's online tool to locate providers on your own. When using the website, be sure to check the box next to "Mental Health."

 https://findtreatment.samhsa.gov/

Therapist Locator - use these search engines to locate a therapist in your area. You can filter your search by need, treatment style, location, therapist demographics, and type of insurance accepted.

Psychology Today https://www.psychologytoday.com/us/therapists/il/du-page-county

Good Therapy https://www.goodtherapy.org/find-therapist.html       

NAMI DuPage (630-752-0066)   

Education - Basics: Free, six -week course for caregivers of a juvenile with mental illness. The class is taught by other parents with similar life experiences.    

Education - Family to Family: Free, twelve-week course for family members that have a loved one with a mental health condition. The class is taught by other family members with lived experience.     

Family, Individual, and Youth Support Groups: Free, group setting for giving and receiving support for lived mental health experiences.

Family and Individual Peer Counselors:  Peer Counselors are individuals with lived mental health experiences who have undergone intensive training to offer support to resolve crises and help others find their own path to recovery. 

http://namidupage.org/programs-and-services/overview-of-services/