A mental health crisis is an incident where there is concern for the immediate safety or well-being of an individual. Examples of a crisis are thoughts of harming one's self, harming others, or when experiencing a mental health crisis where safety may be compromised.
**Intervention strategies for juveniles in crisis include:
CARES (800-345-9049) (773-523-4504 TTY)
Statewide number for youth in crisis. The program serves qualifying youth ages 0-21 who have Medicaid or youth ages 0-17 who are uninsured. Contact CARES directly to determine if a youth qualifies for services. If yes, a SASS (Screening, Assessment, and Support Services) Worker will be dispatched to the youth's location for assessment. If no, additional interventions need to be pursued. https://www.illinois.gov/hfs/MedicalProviders/behavioral/sass/Pages/default.aspx
Local law enforcement agencies/fire & rescue/EMS (Emergency Medical Services) respond to all calls for help, including instances where a juvenile's mental health concerns are urgent and could result in safety concerns if intervention is not provided.
Local Emergency Departments
Medical personnel are available to conduct a mental health assessment at the nearest hospital emergency room when warranted.
**Adults also experience mental health crises. Help is available:
DuPage County Health Department, Crisis Intervention Unit (630-627-1700)
Available 24/7, 365 days per year to adults residing in DuPage County experiencing a mental health crisis or in need of additional supports for mental health symptoms. Crisis calls are answered by trained counselors.
National Suicide Prevention Lifeline (800-273-TALK) - provides support and intervention to callers feeling hopeless or suicidal. This is a national line and is available 24/7, 365 days per year.
NAMI DuPage, The Living Room (630-752-0066)
Peer-led alternative to the traditional Emergency Room for those with mental illness crises. The Living Room is a comfortable, non-clinical setting that provides guests a safe and calming atmosphere to talk with a peer counselor. The guest is first assessed for safety and asked for preliminary information. They are then paired with a peer counselor who can talk them through the immediate crisis by offering empathetic listening, practical solutions, and additional resources. Available Monday-Friday, 3pm-8pm. http://namidupage.org/resources/living-room/
911 - local law enforcement/fire & rescue/EMS (Emergency Medical Services) agencies respond to all calls for help, including instances where mental health concerns are urgent and could result in safety concerns if intervention is not provided.
Local Emergency Department - medical personnel are available to conduct a mental health assessment at the nearest hospital emergency room when warranted.
CCBYS (Comprehensive Community-Based Youth Services) AGENCIES receive state funding to increase family reunification, improve family stabilization, and divert or minimize involvement in the child welfare and/or juvenile justice system. All CCBYS agencies offer mental health services. In addition to core programs, each agency offers unique programs and intervention opportunities. Review the website or contact your local CCBYS agency to learn more.
Three agencies serve DuPage County. Caregivers whose home address is in DuPage County can contact the agency in their area to self-refer for intervention. (If you reside in another county, contact the statewide number 877-870-2663)
Northeast DuPage Family and Youth Services (NEDFYS)
Communities Served: Addison, Bensenville, Burr Ridge, Elmhurst, Hanover Park, Hinsdale, Itasca, Lemont, Lombard, Oak Brook, Oakbrook Terrace, Roselle, Villa Park, Wood Dale
Wheaton Youth Outreach (WYO)
Communities Served: Bartlett, Bloomingdale, Carol Stream, Glen Ellyn, Glendale Heights, Warrenville, Wayne, West Chicago, Wheaton, Winfield
360 Youth Services
Communities Served: Aurora, Bolingbrook, Clarendon Hills, Darien, Downers Grove, Lisle, Naperville, Westmont, Willowbrook, Woodridge
Illinois Mental Health Collaborative, Warm Line (866-359-7953)
Offers support via phone to individuals with mental health needs and/or their families. The Warm Line uses Peer and Family Support Specialists (individuals who have first-hand, lived experiences) who have been trained in recovery support, mentoring, and advocacy. The Warm Line is not a crisis hotline but is a source of support for recovery. Available Monday-Friday 8am-5pm. Select Option #2, then Option #5. http://www.illinoismentalhealthcollaborative.com/news/The_Warm_Line_Peer_and_Family_Support_by_Telephone.pdf
Local Behavioral Health Hospitals:
Central DuPage Hospital 630-933-4000
Elgin Mental Health Center 847-742-1040
Elmhurst Memorial 630-941-4577
Glen Oaks Hospital 630-545-6160
Good Samaritan Hospital 630-275-6000
Hinsdale Hospital 630-856-5284
Linden Oaks Hospital at Edward 630-305-5500
Streamwood Behavioral Health Care 630-837-9000
SAMHSA Treatment Locator (1-800-662-HELP ) 1-800-487-4889 (TTY)
SAMHSA (Substance Abuse and Mental Health Services Administration) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. Use SAMHSA's treatment locator to find local mental health providers in DuPage County. Call to get direct assistance or use SAMHSA's online tool to locate providers on your own. When using the website, be sure to check the box next to "Mental Health."
Therapist Locator - use these search engines to locate a therapist in your area. You can filter your search by need, treatment style, location, therapist demographics, and type of insurance accepted.
Psychology Today https://www.psychologytoday.com/us/therapists/il/du-page-county
Good Therapy https://www.goodtherapy.org/find-therapist.html
DuPage County Health Department (630-682-7400)
Goal is to strengthen the functioning of families by assisting a child or adolescent with severe emotional problems. Support and education is available to family members.
NAMI DuPage, Basics Class (630-752-0066)
Free, six -week course for caregivers of a juvenile with mental illness. The class is taught by other parents with similar life experiences.
NAMI DuPage, Family to Family Class (630-752-0066)
Free, twelve-week course for family members that have a loved one with a mental health condition. The class is taught by other family members with lived experience.
NAMI DuPage, Teen Support Group (630-752-0066 ext. 217)
NAMI DuPage, in partnership with Advocate Good Samaritan Hospita,l is proud to offer a FREE peer support group for high school teens dealing with mental health issues like sadness and anxiety. Being in a room with others who know what is like to live with similar issues can be helpful.